Case Manager- Mental Health, Short Term Emergency Diversion Program (In-STED) Program

Job region: 
Greater Toronto Area
Application Deadline: 
Friday, April 23, 2021 - 11:45pm
Job terms: 


Job Title: Case Manager- Mental Health, Short Term Emergency Diversion Program (In-STED) Program
Job Posting #CM-MH-InSTED-002/2021-22
Reports to: Supervisor - Mental Health Program
Position Type: Full Time

About Organization

Punjabi Community Health Services (PCHS) is a pioneer community-based not for profit, charitable organization. PCHS has been fulfilling the needs of diverse populations for 30 years by providing services in addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has several research studies to its credit and recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited. PCHS is a 2SLGBTQ sensitive organization.

About Position

The Case Manager - Mental Health position is funded by Local Health Integration Network (LHIN). The purpose of this position is to provide services to those clients who are most vulnerable and repeat emergency department users. The Case Manager will assist those clients in identifying complex mental health needs during early stages and provide client centered short-term case management in a timely, high quality, holistic and integrated manner that will reduce unplanned index and repeat visits to hospital emergency departments.
This position will work collaboratively with other members of the Mental Health and Addictions teams to provide prompt and appropriate access to services for individuals who are experiencing problems related to mental illness. Main components of this position are: proactive outreach; individualized assessment and care planning; service coordination and support; direct service provision; monitoring and evaluation, reporting and record keeping; systems advocacy and program development.
The Case Manager will work in collaboration with CMHA Peel and SHIP for immediate services or as needed. The Case Manager along with the partners will strive to work together to reduce the number of unplanned and 30 days repeat visits at the hospital emergency departments.

Qualifications and skills required

• University degree or college diploma in Social Services or Human Services related field. Preferred Bachelors in Social Work (BSW)
• Must be a Registered Health Professional and adhere to standards of practice as per designated college
• Minimum 2 years of case management experience and/or front line experience with vulnerable populations
• Mental health training and qualifications preferred
• Familiarity with CRMS software will be an asset
• Familiarity with the Ontario Common Assessment of Need (OCAN) will be an asset
• Demonstrates an understanding of the South Asian culture
• Demonstrates understanding of the concepts of a client-centered service delivery, confidentiality and to create a safe space for the implementation of Integrated Holistic Service Delivery Model.
• Sound clinical skills, including assessment, intervention, advocacy, psycho-education, supportive counseling, life skills coaching
• Knowledge of community resources and systems
• Creative in developing relationship with clients which foster healing, growth and empowerment
• Understands a holistic approach in addressing the mental health and substance abuse concerns with an emphasis on incorporating the family into the client’s care plan
• Program development and capacity building
• Excellent computer skills with advanced proficiency in Microsoft Office
• Familiarity with Cloud technology and SharePoint will be an asset
• Knowledge of Punjabi, Hindi and Urdu languages will be an asset
• Strong interpersonal skills, be able to work independently and within a team
• Strong verbal and written communication skills including presentation skills and the ability to communicate information to a variety of stakeholders effectively
• Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
• Consistent commitment to professional development


• Must possess a valid Ontario Driver's License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
• Must be a Registered Health Professional and adhere to standards of practice as per designated college
• A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
• Current CPR and First-Aid certification

Key Responsibilities

• Support clients through the provision of short term case management
• Provide outreach to clients and engage them in supportive services
• Support clients in reaching their goals through interventions such as advocacy, referral to appropriate community resources/programs, supportive counseling, family support and psycho-education
• Maintain current knowledge and positive relationships with various community partners and resources
• Support clients to successfully work towards their care plan and ensure all appropriate supports are in place to transition fully into the community
• Build positive relationships with appropriate informal supports as identified by clients
• Implementation of the Integrated Holistic Service Delivery Model
• Maintaining appropriate record-keeping/documentation and client files, statistical and outcome measurement tools as required by PCHS policies and procedures
• Participate in continuous quality improvement processes
• Attending and actively participating in team meetings and other client-related meetings and program meetings as required
• Working effectively and collaboratively with program teams, internal and external to PCHS
• Other related duties as assigned

Organizational Responsibilities

• Actively contribute to the mission, vision and values of PCHS
• Follow the organizational Code of Ethics and professional standards of your certification and your position in the organization
• Adhere to the policies and procedures of your program(s) and organization
• Perform the duties outlined in this job description
• Contribute in a positive way to the overall success of the program and organization
• Participate in the establishment of program goals and objectives and set service priorities based on it
• Demonstrate a positive and professional attitude when representing the organization in the community
• Actively encourage the involvement and empowerment of clients/ survivors
• To follow the direction of the Joint Health, Safety & Wellness Committee in compliance with the Occupational Health and Safety Act (OHSA)

Hours: Full time, 37.5 hours per week
(Some evenings and weekends work is required)

Position to commence: May 10, 2021 or earlier

How to apply: 

Please submit your resume by April 23, 2021 to the Hiring Committee at

Please add Job Posting # CM-MH-InSTED-002/2021-22 to the email subject line and cover letter.

PCHS offers an attractive and rewarding work environment. We appreciate all applicants' interest, but only those under consideration will be contacted for an interview.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, 2SLGBTQ, persons with disabilities, among other self-identified diverse groups. We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at