Case Manager - Intake

Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, April 22, 2021 - 11:45pm
Job terms: 
Full-time contract


Job Title: Case Manager - Intake
Job Posting # CM-INTK-005/2021-22
Reports to: Office Administrator
Position Type: Full time contract, 5 months

About Organization

Punjabi Community Health Services (PCHS) is a pioneer community based not for profit, charitable organization. PCHS has been fulfilling the needs of the diverse populations for 30 years by providing services in the areas of addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has several research studies to its credit and recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited by Commission of Accreditation Rehabilitation Facilities (CARF) International and Imagine Canada. PCHS is a 2SLGBTQ sensitive organization.

About the Position

Intake Case Manager will work alongside our Intake Specialist and be the first point of contact for individuals and family members walking into the office and/or calling in to seek information about geriatric, mental health and addiction issues. The Intake Case Manager will provide appropriate information about PCHS Programs and referrals to local geriatric, mental health and addictions services. The Case Manager is required to offer accurate, user-friendly information, conduct intake assessments to determine applicants’ eligibility for PCHS programs, and provide short term supports to individuals or families experiencing mental health and addiction issues.

Qualifications and skills required

• University/ College education or equivalent combination of knowledge and experience in the social work field
• Minimum 2 years of experience completing assessments/working with individuals with serious mental illness and addiction issues, concurrent disorders and priority populations
• Knowledge of OCAN and LOCUS assessment tools is an asset
• Knowledge of local geriatric, mental health and addiction services is an asset
• Excellent verbal and written communication skills and ability to multitask; talk on the phone and take notes
• Ability to create a sense of optimism towards individuals and families experiencing mental illness and concurrent disorders
• Demonstrated ability to assess individual family situations and determine the appropriateness for PCHS programs and services
• Ability to work under pressure, independently and within a team environment
• Excellent computer skills with advanced proficiency in Microsoft Office
• Familiarity with Cloud technology and Share-Point is an asset
• Superior time management skills, multitasking and ability to prioritize tasks with minimal supervision


• Must possess a valid Ontario Driver’s License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
• A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
• Fluency in South Asian languages (Punjabi, Hindi and Urdu skill)
• Current CPR and First-Aid certification

Key Responsibilities

• Respond with compassion and empathy to callers and walk-in clients
• Manage the inquiry process. Provide information about PCHS services to individuals and families
• Link the individuals and families to PCHS staff or refer to external geriatric, mental health and addiction services
• Screen, assess, and triage all calls and walk –in clients to appropriate programs
• Accurately record client information in the PCHS data management system
• Complete an intake assessment that identifies the client’s needs
• Provide short-term counselling on mental illness and support for the client
• Provide education on mental illness and support for the family of the client
• Establishing a follow-up plan for clients as required
• Ensure that all client files maintained in a comprehensive and timely manner as per PCHS standards
• Work effectively and collaboratively with program teams, internal and external to PCHS
• Assessing the need for external referrals, documenting and connecting clients with external services as needed.
• Other related duties as assigned

Organizational Responsibilities

• Actively contribute to the mission, vision and values of PCHS
• Follow the organizational Code of Ethics and professional standards of your certification and your position in the organization
• Adhere to the policies and procedures of your program(s) and organization
• Perform the duties outlined in this job description
• Contribute in a positive way to the overall success of the program and organization
• Participate in the establishment of program goals and objectives and set service priorities based on it
• Demonstrate a positive and professional attitude when representing the organization in the community
• Actively encourage the involvement and empowerment of clients/ survivors
• To follow the direction of the Joint Health, Safety & Wellness Committee in compliance with the Occupational Health and Safety Act (OHSA)

Hours: Full Time, 37.5 hours per week
(Some evenings and weekends work is required)

Position to commence: May 3, 2021

How to apply: 

Please add Job Posting # CM-INTK-005/2021-22 to the email subject line and cover letter.

PCHS offers an attractive and rewarding work environment. We appreciate the interest of all applicants, but only those under consideration will be contacted for an interview.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, 2SLGBTQ, persons with disabilities, among other self-identified diverse groups. We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at