Case Manager, Addictions Program

Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, March 31, 2021 - 11:45pm
Job terms: 
Full-time contract


Job Title: Case Manager, Addictions Program
Job Posting # CM-ADD-031/2020-21

Reports to: Supervisor, Addictions Program

Position Type: Full Time, One year Contract (covering Leave of Absence)

About Organization

Punjabi Community Health Services (PCHS) is a pioneer community-based not for profit, charitable organization. PCHS has been fulfilling the needs of diverse populations for 30 years by providing services in addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has several research studies to its credit and recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited. PCHS is a 2SLGBTQ sensitive organization.

About Position

PCHS is seeking a full-time Addictions Case Manager (One year contract) to provide initial and on-going assessment, treatment planning, brief intervention, and supportive counselling to help clients develop skills to manage substance abuse and related problems. Case management services will be provided in individual, family and group format. Activities will include addiction treatment, family intervention, relapse prevention, follow-up and aftercare.
The Addictions Case Manager will work as a multi-disciplinary team member to develop services that accept and support clients with substance use/abuse and related problems by supporting them and their families in their journey to recovery from addiction. The Case Manager will conduct risk and safety assessments and support and connect the client with appropriate community's resources. The Case Manager will also provide support to client's family members and requires strong case management skills, group facilitation skills, and supportive counselling skills to provide care both in-person and using virtual platforms.

Qualifications and skills required

• University Degree or College diploma in social services or health services field is required
• Registered Health professionals and adhere to standards of practice as per designated college is an asset
• Preferred 2 years of experience in the related field, or a combined equivalent of education and experience
• Demonstrate understanding of the concepts of a client-centred approach and create safe space for the application of the Integrated Holistic Service Delivery Model
• Demonstrate knowledge about addiction treatment services and available community resources
• Proven knowledge and skills in assessment, care plan development, case management and supportive counselling
• Familiarity with the Drug Addiction Treatment Information System (DATIS), GAIN Q3-MI, and CATALYST is an asset
• Knowledge of additional languages including Punjabi, Hindi, Urdu and Tamil will be an asset
• Consistent commitment to professional development
• Strong interpersonal skills, be able to work independently and within a team
• Strong verbal and written communication skills including presentation skills and the ability to communicate information to a variety of stakeholders effectively
• Excellent computer skills with advanced proficiency in Microsoft Office
• Familiarity with Cloud technology and SharePoint will be an asset


• Must possess a valid Ontario Driver's License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
• A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
• Current CPR and First-Aid certification

Key Responsibilities

• Conduct risk and psychosocial assessments using validated tools
• Provide holistic care and support to clients who identify with having a substance use/abuse disorder or addiction.
• Reduce hospitalization - visits/admissions
• Reduce clients' dependence on crisis services, including visits to emergency departments (EDs).
• Tailor the care plan to suit each client's individual needs and preferences.
• Provide a respectful, safe, confidential and trusting atmosphere to clients.
• Provide quality individual and group interventions in office and community settings.
• Utilize various resources such as telecommunication to connect with the client and extend support.
• Incorporate home visits and group sessions as required in the care plan.
• Establish a supportive relationship with clients and their support systems/family members
• Develop a care plan in collaboration with the client and their significant others, Health Links, and or other community and health care partners, considering the social determinants of health
• Provide on-going supportive counselling and appropriate referrals
• Consult, advocate and liaison with community resources and agencies to assist clients in achieving their goals
• Focus on client engagement and retention
• Consider the issues and needs of the whole family, including partners and children
• Maintain appropriate record-keeping/documentation and client files, statistical and outcome measurement tools as required by PCHS policies and procedures
• Attend and actively participate in team meetings, other client related meetings and program meetings as required
• Assist with the development, implementation and evaluation of the program
• Other related duties as assigned

Organizational Responsibilities

• Actively contribute to the mission, vision and values of PCHS
• Follow the organizational Code of Ethics and professional standards of your certification and your position in the organization
• Adhere to the policies and procedures of your program(s) and organization
• Perform the duties outlined in this job description
• Contribute in a positive way to the overall success of the program and organization
• Participate in the establishment of program goals and objectives and set service priorities based on it
• Demonstrate a positive and professional attitude when representing the organization in the community
• Actively encourage the involvement and empowerment of clients/ survivors
• To follow the direction of the Joint Health, Safety & Wellness Committee in compliance with the Occupational Health and Safety Act (OHSA)

Hours: Full time, 37.5 hours per week (Some evenings and weekends work is required)

Position to commence: April 12, 2021 or earlier

How to apply: 

Please submit your resume by March 31, 2021 to the Hiring Committee at

Please add Job Posting # CM-ADD-031/2020-21 to the email subject line and cover letter.

PCHS offers an attractive and rewarding work environment. We appreciate all applicants' interest, but only those under consideration will be contacted for an interview.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, 2SLGBTQ, persons with disabilities, among other self-identified diverse groups. We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at