Case Counsellor Specialist, Systems Navigator

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, October 22, 2020 - 11:45pm
Job terms: 


Program Overview – Toronto Youth Job Corps Program, Community Programs

The Toronto Youth Job Corps (TYJC) program is a high engagement pre-employment program designed to work in partnership with employers, training providers, community organizations, and the Federal government in providing group-based employment skills interventions to youth (ages 15 – 30) who have a sporadic or non-existent employment history. TYJC is delivered in two phases: Phase I is an Employment Skills Training Intervention which provides pre-employment engagement where youth will receive skills development training before entering into the workforce. Phase II is a Quality Employment Opportunity Intervention which supports youth to gain real world work experience to practice and apply the skills and concepts learned in Phase I.


  • Work with a case load of youth across four Toronto-based youth agencies running the TYJC pre-employment program with four different cohorts over the course of one year for three consecutive years
  • Ensure supports and time horizon of services offered correspond with the timelines of the TYJC program (5 months of TYJC programming and 3 months of post grad support)
  • Co-located across these four agencies and at WoodGreen Community Services in order to effectively and efficiently meet the needs of the young people within the TYJC program and maximize the benefits of all agency systems and supports
  • Provide a comprehensive needs assessment during intake and conduct quarterly re-assessments to measure progress and stability
  • Provide a range of medium and intensive case management support in areas including mental health, substance abuse, conflict with the law, housing, sexual health promotion, family and parenting supports, as well as other intersecting barriers and vulnerabilities
  • Work in collaboration with TYJC partnering agencies and leverage existing relationships, both internally and externally, to assist youth in the TYJC program with referrals and linkages to needed services and resources that support overall life stability and the successful completion of the TYJC pre-employment program
  • Participate in regular supervision and case management support with an onsite WoodGreen program manager at minimum of once per month
  • Responsible for attending TYJC team meetings in at least one of the four TYJC referring agencies and work closely with all TYJC staff to effectively integrate into the larger TYJC team and network
  • Monitor progress and maintain case files and documentation in accordance with Standard Information and Privacy Act protocols


  • Masters in Social Work required
  • Registered Social Worker (RSW) in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW)
  • At least three (3) years of direct experience working with at-risk, marginalized young people required (e.g. young people who have experienced the child welfare system, homelessness, mental health challenges and/or addictions, incarceration etc.)

What Will Set You Apart

  • Strong understanding of the vulnerability and resiliency faced by young people, and the experiences of stigma attached to race, age, sexuality and gender, and the associated risks of homelessness that often follow. Those with lived experience of one or several of these dynamics are highly encouraged to apply
  • Extensive understanding of trauma informed care and harm reduction principals
  • Demonstrated client focused counselling skills
  • Excellent communication skills and the ability to be adaptable with a flexible approach taking into consideration the unique qualities of each client
  • Exceptional interpersonal skills that promote positive team building, negotiation, and conflict resolution
  • A broad but precise knowledge of community resources and the ability to strongly advocate for clients and professional referrals
  • Understanding of tenants’ right, housing supports, financial supports, and other housing resources
  • Effective communication (oral and written), documentation, and computer skills
  • Demonstrated intervention skills, including crisis intervention (Non-Violent Crisis Intervention or Managing Hostile Interacting Certificate a strong asset)
  • Knowledge and cultural humility to issues of a diverse clientele
  • Valid first aid certificate is considered an asset
  • Valid drivers license and access to a vehicle would be an asset

How to apply:

Interested persons should send their resume with a covering letter to:

To apply click here