Bilingual Coordinator, Content Management (Welcome Ontario)

Summary

Bilingual Coordinator, Content Management (Welcome Ontario)
OCASI - Ontario Council of Agencies Serving Immigrants, Toronto, Ontario

THE OPPORTUNITY

We are looking for a Bilingual Coordinator, Content Management / Coordinatrice Bilingue - Gestion de Contenu (WelcomeOntario/ AccueilOntario) who will be
responsible for the overall content, coordination operations and overall quality of OCASI’s French websites. The Bilingual Coordinator, Content Management is a member of the IT & Digital Services Team that develop and maintain a complete suite of high quality, reliable and interactive settlement information and orientation websites.

These sites are where newcomers to Ontario have been finding high-quality accessible settlement information that is written in plain, easy to understand language.

KEY RESPONSIBILITIES

 Research and write settlement-related articles and guides in a web-friendly format in French and edit existing content in clear language, with strict attention to accuracy, detail and accessibility
 Post articles, guides and information in French that is timely, responsive and relevant to target audiences on the websites
 Respond to user inquiries and feedback via the ticket system and forum
 Collaborate in monitoring the external environment and competitive position of websites for news and policy updates that may lead to content updates and new content
 Fact-check content regularly and edit articles for accuracy; fix dead links and backend parameter verification
 Collaborate and work with other OCASI teams (Access, Policy, PSI) and Francophone agencies for outreach, information sharing and circulation
 Contribute to cross-team initiatives, work with members of other teams to ensure seamless service to client groups and partners
 Provide editorial and writing support to staff for internal and external communications
 Participate in the content production process and schedule for online publishing
 Collaborate in the development and execution of a content strategy; define content standards including an official Style Guide;
 Compile data, analytics and narrative reports for funders as per schedule of activities
 Contribute to strategic planning and evaluation of all websites
 Make recommendations for technical and design site improvements
 Contribute to the development of funding proposals
 Provide back-up and support to discussion forums
 Provide back-up, technical support and assistance in special projects for OCASI staff

REQUIRED QUALIFICATIONS

 Excellent verbal and written communication skills in both French and English especially within a web context ability to write using plain language for the target audience
 Relevant post-secondary diploma or degree (e.g. social science, social work, communication, community development, immigration & settlement studies) or
equivalent acceptable combination of education and experience working in the non-profit sector
 Minimum of 3 years of experience working as a coordinator in a non-profit or community-based agency; and experience working in a newcomer direct service information and referral environment, preferably in the areas of settlement
 Knowledge and understanding of im/migrant and refugee sector issues, settlement processes/issues, barriers and information needs of newcomers
 Understanding of the expectations and needs of Francophone newcomers to Ontario along the settlement continuum; awareness of the intersectionality of newcomers (i.e. racialized, LGBTQIA+, GBV survivor, (dis)ability etc.)
 Understanding of equity and access issues as they pertain to francophone immigrants, refugees, newcomers and racialized communities
 Demonstrated sensitivity to other cultures and ability to outreach to newcomer communities, specifically francophone communities
 Understand the fundamentals of information and referral provisions as it pertains to human services in Ontario
 Ability to determine the type, quality and quantity of content needed for the websites as well as good editing skills
 Basic understanding of clear language and design as it pertains to web content
 Ability to identify emerging trends and measure effective service outcomes; strong research skills
 Proficiency with computers and Internet including familiarity with social media, community internet technologies and online discussion forums
 Hands-on experience in web content management system with writing content in HTML; familiarity with web-based content applications
 Ability to be professional and maintain respectful communication
 Collaborative team player with strong interpersonal and relationship-building skills
 Detail-oriented with strong organizational skills and the ability to meet tight deadlines and demanding schedules
 Good judgment, problem solving and conflict resolution skills
 Ability to work both independently and as part of a team environment

Details:

 Salary is $52,501 plus benefits
 Full-time position based on 35 hrs/week unionized with Unifor Local 87M
 This role is currently eligible for a hybrid work arrangement, pursuant to OCASI policies and guidelines