Assistant Program Manager

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, July 31, 2019 - 5:00pm
Job terms: 


Centre for Immigrant and Community Services - CICS is a not-for-profit organization with a mission to empower newcomers in settling and integrating as contributing members of Canadian society through diverse, professional and innovative programs and services. We work to enable newcomers to fully integrate, participate and contribute to all spheres of Canadian society. Our success stems from our workforce culture bound by three core values: Compassion, Inclusivity, and Collaboration.

Position Summary:

Community and volunteer engagement are key aspects of CICS’s program and service delivery model aimed at meeting the diverse needs of newcomers. The Assistant Program Manager (APM), Community and Volunteer Engagement ensures the operation and ongoing strengthening of a dynamic and impactful community building and volunteer program. This includes outreach to groups and individuals to engage and promote enhanced collaboration among the broader community in CICS’s work as well as recruiting and managing highly motivated newcomers and other community members, providing them with meaningful volunteer opportunities, while allowing them to develop valuable skills and experience and build social and professional networks. The APM, Community and Volunteer Engagement are responsible for the overall development, growth, coordination, and implementation of CICS’s community and volunteer engagement program.


Outreach and Engagement:

  • Explore and advance opportunities for collaboration and partnership-building with relevant groups (organizations, businesses, educational institutions, etc.) to enhance the diversity and sustainability of the program’s institutional partnerships
  • Conduct strategic outreach and regularly organize and/or participate in profile-raising events to attract and recruit new volunteers and promote volunteerism in the community, using innovative and unconventional methods (e.g. storytelling, writing/photo contests, etc.)
  • Prepare and publish news articles, maintain a strong social media presence, and represent CICS in radio/TV interviews to communicate the contributions of volunteers and enhance local engagement in volunteerism, community services, and other Agency programs
  • Raise awareness among staff on the roles and contributions of volunteers, to strengthen the spirit of and appreciation for volunteerism within the Agency

Volunteer Management:

  • Generate appropriate volunteer opportunities and role descriptions based on the needs of teams/units and external organizations
  • Promote volunteer opportunities on an ongoing basis by designing, updating and circulating volunteer postings to effectively recruit individuals for a variety of roles
  • Respond promptly to inquiries about volunteer opportunities, providing relevant and thorough information to potential applicants
  • Ensure strong volunteer and community engagement by appropriately matching and training volunteers for positions, using consistent and effective communication methods (in-person, e-mail, online/social media, etc.)

Program Management:

  • Provide leadership and work collaboratively with managers and staff to identify emerging volunteer needs and opportunities and develop and implement new and innovative program ideas and strategies
  • Set long-term plans with the Program Manager and/or Director to improve program effectiveness and impact, including monitoring and adjusting to trends/shifts in client demographics and needs
  • Remain informed on current legislation, policy and best practices related to volunteering; ensure up-to-date volunteer policies, procedures, and guidelines, including researching and recommending new policies, procedures and guidelines as needed and making the necessary modifications
  • Participate in relevant networks, conferences and other information-sharing and skill-building events
  • Maintain volunteer program content on CICS website ensuring content is current, relevant and engaging (high-quality photos, infographics, volunteer stories/profiles, etc.)


  • An undergraduate degree or equivalent in social sciences, community development, not-for-profit management, communications or related area; relevant graduate degree an asset
  • Volunteer management certificate from a recognized educational institution a strong asset
  • Minimum 5 years of relevant experience, including management experience, preferably in a volunteer management role and not-for-profit settlement-related organization
  • Sensitivity, awareness and the ability to foster a positive work environment for immigrants and refugees of diverse cultural, social and economic backgrounds, including knowledge of settlement and integration issues
  • Understanding of the importance of volunteers to community-building; what people need/want and what motivates/demotivates them to become involved in their community, and the ability to refine recruitment and program strategies to address those issues
  • Abilities in program management, community outreach, volunteer strategy development, and workshop facilitation
  • Demonstrated ability to engage diverse audiences through written and oral storytelling and information sharing, including confident and articulate delivery in group settings and via radio/TV/video
  • Excellent writing skills and the ability to produce compelling public-facing articles, web content and social media posts/video testimonials for diverse audiences and age groups
  • Experience in volunteer management and knowledge of the Ontario/GTA volunteer sector, including resources available to assist newcomers and community members in becoming volunteer-ready (e.g. networks, training, etc.)
  • Ability to select, supervise, train and support volunteers from diverse cultures and age groups
  • Ability to manage and supervise program or other staff, as required
  • Strong interpersonal skills, including the ability to work across teams and externally
  • Ability to collect data from volunteers and staff, using recognized data collection methods, and use data to create reports for internal and external distribution, including to staff, board members, funders and other stakeholders
  • Demonstrated leadership skills with knowledge and experience in motivation, team building, decision-making, delegation, conflict management and problem-solving
  • Ability to self-start, set priorities and think-outside-the-box with agility and creativity
  • Ability to focus on detailed planning, information analysis, and report preparation
  • Proficiency in MS Office, database management and various social media platforms (e.g. Facebook, LinkedIn, Instagram, Twitter, etc.)
  • Excellent oral and written communication skills in English, additional language(s) a strong asset (particularly Mandarin and/or Cantonese)
  • Vulnerable Sector Screening is mandatory

Hours: 35 hours per week; may require to work irregular hours including evenings, Saturdays and some holidays
Salary: Commensurate with experience
Location: Head Office – 2330 Midland Avenue, Toronto, ON

How to Apply:

Resumes and cover letters are to be sent to CICS by 5:00 p.m. on July 31, 2019 to:


Application should quote # Job 18-19/Assistant Program Manager and address the covering letter.

Centre for Immigrant and Community Services is an equal opportunity employer. CICS provide accommodations during the recruitment process for persons with disabilities if required. This will be in accordance with the Accessibility for Ontarians Disability Act and Ontario Human Rights Code.

Thank you to all those who respond to this posting. Only those selected for further screening will be contacted. No telephone call inquiries.