Assistant Program Manager

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, May 24, 2019 - 5:00pm
Job terms: 


Centre for Immigrant and Community Services - CICS is a not-for-profit organization with a mission to empower newcomers in settling and integrating as contributing members of Canadian society through diverse, professional and innovative programs and services. We work to enable newcomers to fully integrate, participate and contribute to all spheres of Canadian society. Our success stems from our workforce culture bound by three core values: Compassion, Inclusivity, and Collaboration.


  • Assist Program Manager of Immigrant Youth Centre in all aspects of newcomer youth program operation and act on behalf of the Program Manager in their absence
  • In consultation with Program Manager, supervise and provide leadership and effective management to a team of youth settlement staff
  • Plan, administer, coordinate and implement a variety of youth-related services and programs to help facilitate and expedite immigrant youth’s integration into the Canadian society
  • Provide leadership and work together with front-line staff to monitor the quality of programs delivered and ensure achievement of the highest standard; provide written status reports including detailed program implementation timelines as requested
  • Oversee the implementation of evaluation measures on program effectiveness and recommend program improvement and refinement
  • Coordinate among the team of youth settlement workers to outreach in the local community to promote youth services, build positive relationships, assist in the identification of community needs and build partnerships
  • Assist Program Manager in developing CICS’ social media presence and designing an effective social media marketing strategy, using all popular platforms (e.g., Facebook, Twitter, Instagram, Snapchat, WeChat) to increase awareness of and access to CICS’ programs and services
  • Keep up to date on issues, policies, and legislation affecting newcomers, especially newcomer youth
  • Monitor day to day program budget, expenditures and purchases made by the team; provide early disclosure on issues/risks to Program Manager or Program Director as appropriate


  • University degree in Social Sciences or a related discipline. A relevant combination of training and experience will also be considered
  • Minimum three years of relevant experience in a supervisory role, preferably in a non-profit setting
  • Experience in social media or digital marketing a strong asset
  • Excellent knowledge of cultural, economic and social needs of immigrant youth and their families, including their settlement and integration issues
  • Knowledge of programs and services for immigrant youth and their families, and resources available to assist them in integration and adaptation to the new society
  • Proven abilities in program and service organization and coordination, referrals, workshop facilitation, task management, and working with diverse cultures
  • Demonstrated leadership skills with knowledge on motivation, experience in team building, decision making, delegation, conflict resolution, and problem-solving
  • Experience in resource coordination and program/ service evaluation
  • Excellent oral and written English skills, public speaking, and report writing skills; proficiency in a second language relevant to the community is a strong asset
  • Excellent interpersonal skills, ability to operate effectively within the organization and externally through interaction, connection, and communication
  • Ability to manage time and meet deadlines
  • Ability to focus on details, undertake planning and information analysis, and report preparation
  • Proficient in MS Office Suite, internet, and social media tools
  • Ability to perform some physical activities (e.g. lifting and loading program materials and office equipment)
  • Vulnerable Sector Screening is mandatory
  • Valid Ontario driver’s license and must have access to a car to carry out duties

Hours: 35 hours per week; may work irregular hours including evenings, Saturdays and some holidays
Salary: Commensurate with experience
Location: 5284 Highway 7 East, Markham ON

How to Apply:

All resumes are to be sent to CICS by 5:00 p.m. on May 24, 2019 to:

Hiring Committee
Centre for Immigrant and Community Services (CICS)


The application should quote # Job 09B-19/Assistant Program Manager and address the covering letter to:

Centre for Immigrant and Community Services is an equal opportunity employer. CICS provide accommodations during the recruitment process for persons with disabilities if required. This will be in accordance with the Accessibility for Ontarians Disability Act and Ontario Human Rights Code.

Thank you to all those who respond to this posting. Only those selected for further screening will be contacted. No telephone call inquiries.