Arabic-Speaking Settlement Counsellor

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, September 11, 2019 - 5:00pm
Job terms: 


Responsible for ongoing settlement counselling including assessment, solution focused counselling, orientation, information and referral provision, interpretation, and employment related counselling

Reports to: The Program Manager


  • Provides the full range of settlement services to adults, youth and seniors who are Canadian citizens, immigrants, refugees and newcomer families
  • Delivers settlement needs assessments for each client
  • Provides solution focused counselling by setting settlement goals and developing plan of action for every client
  • Connects clients with the internal programs and modules of settlement services delivery
  • Provide interpretation for languages tested to clients required for addressing settlement needs
  • Conducts regular follow up identifying if set goals have been met
  • Organizes and facilitates information group sessions on settlement topics
  • Organizes and facilitates support groups and clubs for target community
  • Provides information and referral to external programs and services that will be determined by each client/family
  • Provides comprehensive information on orientation to Canadian society
  • Conducts program promotion sessions to reach immigrants and to promote public awareness of the program and settlement issues
  • Maintains and expands client’s base through outreach, community penetration and itinerate functions, which includes off-site visits, developing of outreach materials and promoting community networks to link clients
  • Maintains strong working relations with agency programs and partner agencies
  • Effectively tracks services in internal and external databases and provide accurate reporting for supervisor
  • Accuracy in data entry/collection and reporting
  • Achieves the targets set by program manager
  • Actively participates in the professional development initiatives


  • Adaptability: Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
  • Communications: Using a variety of communication styles and strategies to foster open communication, the exchange of information and discussion on an ongoing basis
  • Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action
  • Service: Demonstrates a strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction


  • A degree or diploma in Counselling, Social Work, Education and at least three years’ experience working with immigrant communities or a combination of experience and education that fulfills the requirements
  • Registered Social Worker (RSW) is a definite asset
  • Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership)
  • Comprehensive Knowledge of Polycultural’s Service delivery manual
  • Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA
  • Knowledge of community resources, services and programs available to newcomers
  • Familiarity with issues facing immigrants and refugees in Canadian urban setting and systemic barrier facing integration in education, social, cultural, and economic aspects of Canadian life
  • Excellent interpersonal, cross cultural, written and verbal communication skills
  • Experience in outreach, community development and marketing of program and services
  • Ability to work flexible schedules on an as needed basis

Job Status: Part time
Terms: Contract ends March 2020
Wages: $22.22/hr for 21 hrs per week
Location: Mississauga

How to Apply:

Please forward your application with cover letter explaining your interest in this position as an attachment in MS Word in one document with the file name: Last name first name on or before Wednesday September 11, 2019 to:

The Hiring Committee
Polycultural Immigrant & Community Services
17 Four Seasons Place, Suite 102
Toronto, Ontario M9B 6E6


In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

Thank you everyone for their interest in Polycultural; however, only those selected for an interview will be contacted. No Phone calls please.