Settlement Outreach Worker

Application Deadline: 
Friday, June 30, 2017 - 5:00pm
Job terms: 


To assist clients to adapt and integrate effectively in Canadian society by providing them with settlement support. This role will deliver settlement programming to newcomers through facilitating information and orientation sessions, group workshops, individual counselling, and referral to suitable services to meet their settlement needs.


  • Provide information sessions/workshops, referrals to other programs (e.g. Mentoring), and case management
  • Intake, assessment, one-on-one counselling and creating solution focused action plans for clients
  • Invite guest speakers to conduct information sessions on specific settlement and cultural adaptation topics based on client needs
  • Assist in updating settlement resources on an ongoing basis
  • Maintain and update client files as required by the funder
  • Outreach to other community organizations, for program promotion, client referral and to provide itinerant settlement services
  • Maintain client database and produce statistics and reports as required, e.g. Salesforce, iCARE system
  • Participate in the distribution, collection, and analysis of participant surveys and other evaluation and tracking procedures
  • Assist with organizing support groups, networking sessions and other program initiatives
  • Work as part of SfC team to ensure smooth delivery and coordination of services to clients
  • Participate in team meetings; staff meetings and committee meetings as required
  • Prepare monthly reports ensuring target goals are met
  • Handle additional tasks as required by the Supervisor and Manager, Programs and Services
  • Additional duties as assigned by Management


  • University degree or college diploma (or equivalent) in Social Work or other related field
  • Two years of experience in social service delivery, preferably in settlement services
  • Criminal reference check for vulnerable sector is required
  • Proficiency in Windows, MS Word applications and Internet use
  • Excellent verbal, written communication and presentation/facilitation skills
  • Proficiency in MS Office, ability to deliver power point presentations
  • Proficiency in Salesforce and iCARE would be an asset
  • Strong interpersonal and client service skills as well as a positive attitude towards change
  • Initiative, energy and persistence to complete tasks as well as excellent time management and teamwork skills
  • Problem solving skills and resourcefulness in meeting clients’ employment support needs
  • Experience working with immigrant and refugees, sensitivity and knowledge in dealing with clients from different cultural and racial backgrounds and with special needs
  • Demonstrated knowledge of issues affecting newcomers
  • Team player with initiative, energy and persistence

Time required: 21 hours per week, including evening and weekend hours
Hourly rate: $26.43 per hour
Location: Toronto Central

How to apply:

Please send your application to:


Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in alternate format on request.

Thank you to all applicants for their interest in this position however only those selected for an interview will be contacted.