Content Coordinator (New Youth)

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, July 19, 2017 - 5:00pm

Organization Overview

The Ontario Council of Agencies Serving Immigrants (OCASI) acts as a collective voice for immigrant and refugee-serving organizations and coordinates response to shared needs and concerns. OCASI is a registered charity governed by a volunteer board of directors. OCASI’s membership is comprised of over 220 community-based organizations in Ontario.


The Content Coordinator (New Youth) develops accurate and relevant content primarily for the website, targeted at a newcomer youth audience aged 13- 24. This role will also include creating and sourcing content on other priority audiences including Girls and Young Women, LGBTQ, Mental health survivors (trauma, health promotion/prevention)  and Syrian newcomer youth population as well as minority subgroup ethnicities (Armenian or Kurdish Syrians) to be used on other OCASI online settlement sites.

Along with content, the Content Coordinator (New Youth)  will be responsible for the day-to-day management of the websites (English and French)

The Content Coordinator (New Youth) will have a commitment to and awareness of equity, access to services, anti-racism and anti-oppression, gender-justice and anti-poverty as it relates to immigrants and refugees. The position is particularly well-suited to a young person with experience working with newcomer youth. The position reports to Manager, New Media and IT.


  • Participate in the implementation of the OCASI online content strategy, which includes identifying potential types of content and priorities, sources, negotiating content, maintaining copyright and facilitating proper content posting.
  • Build and maintain relationships with a variety of non-profit and governmental organizations to acquire content that is relevant to newcomer youth to Ontario. Work in cooperation with other community agencies gathering information to determine focus and user needs.
  • Write articles and guides and edit existing content in clear language, with strict attention to accuracy, detail and accessibility.
  • Facilitate various online and open-standard-based projects, including development and maintenance of online discussion forums, blogs, event listings, social media and multimedia content that facilitates the settlement and integration of newcomer youth.
  • Respond to discussion group questions related to youth settlement issues with appropriate information and referrals, in accordance with established service standards.
  • Research responses to issues for which we do not have established resources, utilizing both community and government resources.
  • Moderate the discussion forum and provide support to volunteer moderators.
  • Make recommendations for technical and design improvements to the website.
  • Write and source content on priority audiences working with other team members on priorities and translations.
  • Source and supervise subcontracted writers and editors
  • Other duties as required including assisting in cross-team promotional and content support.


This position requires fluency in English and excellent written and communication skills including strong editorial skills.

Other qualifications include:

  • Extremely strong research, writing and editing skills, especially within a web context; ability to write using plain language for the target audience.
  • Excellent oral communication skills, confident and effective presentation and facilitation skills.
  • Solid knowledge and understanding of issues facing immigrant and refugee youth and the agencies that serve them.
  • Experience working in a newcomer direct service information and referral environment, preferably in the area of settlement.
  • Experience working with youth and youth-led organizations.
  • Strong organization skills, detail-oriented, independent, ability to meet tight deadlines and demanding schedules.
  • Proficiency with computers and the Internet, including familiarity with community internet technologies and online discussion forums, social media.
  • Strong community consultation skills and ability to liaise with a broad range of stakeholders.
  • Proven analytical skills.
  • Demonstrated sensitivity to other cultures, a good grasp of anti-oppression and anti-racist principles, and ability to outreach to newcomer communities.
  • Related post-secondary education.
  • Ability to speak and write French is considered an asset.
  • Connections to the Francophone communities would also be an asset.
  • Ability to travel across Ontario as required.

How to Apply:

Send cover letter and resume by July 19, 2017 to:

Hiring Committee, OCASI


OCASI is committed to Employment Equity.

Thank you to all applicants for applying. However, we regret that only candidates selected for an interview will be contacted. No telephone inquiries please.