Community Connections Network Facilitator

Job city: 
Job region: 
Western Ontario
Application Deadline: 
Friday, July 7, 2017 - 5:00pm

Job Summary:

The Community Connections Network Facilitator will promote social and professional networking that addresses language and cultural barriers faced by newcomers to Canada; the successful candidate will be responsible for generating groups and mentoring match connections to facilitate active involvement of individuals and families.


Volunteer Recruitment: researches and explores avenues for volunteer involvement in support of newcomers to Canada

  • Regularly promotes engagement of the community through volunteerism and networking that enhances newcomer engagement (brochures, fairs, website listings, poster board flyers, Volunteer Orientation, and educational presentations)
  • Actively recruits from corporations, businesses, general public, cultural groups and community service organizations
  • Develops outreach plan that defines individual and family benefits of supporting newcomers through cultural exchange and professional mentoring
  • Follows up on all internal and external referrals of volunteer interest
  • Ensures that volunteer opportunities are promoted internally & externally
  • Recruits bilingual casual volunteer supports, to assist in evaluation of newcomers’ satisfaction and to engage cultural groups with specific needs
  • Schedules, coordinates and facilitates volunteer group training
  • Maintains constant communication with group leaders, including regular follow-up regarding numbers, forms, commitments, and supports

Volunteer Support & Newcomer Engagement: engages current volunteers in regular opportunities to provide social & professional supports for cultural exchange through mentoring and group involvement

  • Orients volunteers about newcomer challenges and contributions, the Centre’s mission, values and goals, and the volunteer roles and responsibilities
  • Completes volunteer intake and interview protocols to ensure appropriate matches for newcomers
  • Receives documented intake and initial assessment of internal newcomer referrals & completes placement process for newcomers to a match, group supports or external community supports
  • Regularly assesses outcomes for matches and newcomer group involvement
  • Gathers and organizes support materials for group facilitators
  • Manages approximately 300+ volunteers at a time
  • Develops training workshops to support cultural exchange and professional development
  • Takes a lead role for the Community Connections Program in response to special needs or projects when requested by the Manager (e.g. Family Summer Day Camp, Conversational Circles, Newcomer Picnic)
  • Works with Manager to strengthen neighborhood connections to community centres/libraries/resource centres/faith communities/grassroots advocacy & support groups
  • Facilitates network meetings, communications and celebrations
  • Coordinates, organizes, and attends networking and community engagement training or events that enhance the client’s experience (e.g. manage volunteers, arrange venue and equipment, etc.)
  • Ensure high interest levels for clients and volunteers through the provision of a comprehensive and wide ranging series of professional and social networking events

Newcomer Recruitment and Outreach to Newcomer Community: engages newcomers in programming through scheduled and consistent outreach and recruitment plans.

  • Coordinate and facilitate outreach opportunities to meet newcomers
  • Recruit newcomers to participate in programming and increase civic engagement
  • Maintain positive connections with internal programs and external agencies (ex. ESL and LINC schools, community centers, etc.)
  • Develop and maintain partnerships with external organizations to increase newcomer recruitment (ex. University of Western Ontario, cultural organizations, Librarians Without Borders, etc.)

Information Management/Record-Keeping: keeps accurate and effective records to reflect volunteer and newcomer involvement and interest

  • Registers, tracks and evaluates newcomers’ satisfaction with mentoring matches and group involvement for professional networking
  • Participates in team planning and actively engages other staff to collaborate in delivering successful outcomes for our newcomer clients
  • Ensures timely completion of all monthly reporting requirements
  • Regularly reviews community information resources/supplies/ideas to support mentoring and group supports
  • Sets 3-month work plans and evaluates quarterly targets for newcomer “matches”, group involvement, volunteer recruitment and community outreach to meet required targets
  • Develops appropriate printed materials, website info, resources, other social media, with IT/graphic support
  • On-going collection of information on target population (needs, gaps, numbers) and research strategies (successful programs in other communities) to address these needs
  • Compiles data and completes month-end reports on a timely basis

Organizational Responsibilities:

  • Works with Manager and team to ensure that the intake & referral process and supports for newcomers are completed in a timely manner, supported, and successful
  • Works with Manager to identify new supports to assist newcomers with emerging needs
  • Participation and support to other Community Connections staff and other programs at LCCLC
  • Proactive in outreach and feedback in response to newcomer needs for service or social supports
  • Prepares for and attends Community Connections’ team meetings and LCCLC staff meetings, as required
  • Involved in fundraising
  • Maintains client and volunteer confidentiality
  • Provides regular feedback on Community Connections newcomer involvement to Manager
  • Works cooperatively with internal and external newcomer support programs
  • Adheres to LCCLC policies and procedures
  • Records flex-time, mileage, monthly outreach locations, program statistics and other organizational or programming data as requested, and submits monthly, to Community Connections Manager
  • Other duties as required by Supervisor


  • Minimum of 3 years relevant experience (Community outreach, volunteer recruitment, etc.)
  • B.A. in Social Sciences or minimum 8 years community work with newcomers to Canada
  • In-depth knowledge of the newcomer settlement and integration process
  • Understanding the role of community volunteers and the value of civic involvement
  • Available to work irregular hours in the evenings and on weekends
  • Self-motivated individual with strong organizational skills and ability to multi-task
  • Strong leadership skills
  • Be respectful of clients’ and partners’ privacy and maintain confidentiality
  • Good understanding of immigrant settlement issues and ability to connect with people from diverse backgrounds
  • Excellent interpersonal, facilitation and presentation skills; verbal, and written skills
  • Needs own transportation
  • Valid driver’s license and third party insurance
  • First Aid & CPR
  • Proficient computer skills in MS Office (i.e. Word, Excel, PowerPoint, Access, and Outlook)
  • Experience and interest to work in a multi-culturally diverse organization
  • Second language is an asset
  • Commitment to inclusivity

This is a Full-Time, (35-hrs/week) Contract Position to cover for employee on Leave of Absence (LOA)

How to apply:

Send resume and cover letter as Word Document or PDF File to:

E-mail (preferred):

Please put in subject line; Community Connections Network Facilitator

CCLC recognizes foreign accreditation and experience in addition to other paid or unpaid work experience and educational equivalencies.

CCLC is committed to equity in employment and immigrant, refugee, women, aboriginal people, visible minorities, gay, lesbian, bisexual persons and persons with a physical disability are encouraged to apply.

Resumes received for advertised employment are considered for the specific opportunity being applied for.b Applicants interested in more than one position must submit a separate resume for each position they are interested in.

All applications are screened on the basis of the qualifications outlined in the job description. This screening includes a review of the applicant’s education, experience and skills.

Applicants who best meet the requirements will be brought forward to the hiring committee for interview consideration.

Thank you to all applicants for their interest in the position. Only candidates selected for an interview will be contacted.

Preferred contact method: