Settlement Worker (Urdu Speaking)

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Thorncliffe Neighbourhood Office (TNO) requires a Settlement Worker (Urdu Speaking).

Program/Project: Welcoming Communities

The Orientation and Welcoming Communities program stream provides services that facilitate social, economic and civic integrations of newcomers into the community and the society at large. Services provided include needs assessment, service planning, information and referrals, reception and orientation, translation, interpretation and introduction to community resources.

Position Summary:

The Settlement Worker (SW) provides one-on-one and direct services to support the integration process of recent immigrants and refugees. Services include referrals to various services within and outside the community and provide updated and well-researched information relevant to immigrant and refugee needs. The position is responsible for conducting client’s needs assessment and development of a service plan jointly with the clients. This position also requires developing an outreach strategy for the neighbourhood, newcomers and their families; recruiting volunteers and one-on-one mentorship support for the new comers who are new to Canada. SWs also provide information sessions and workshops on various topics that support the integration process of newcomers and their families. SWs support and actively engage in TNO’s community development principles and initiatives (It’s derived from current TNO’s Strategic Directions). Settlement Workers are competent in several different languages and language skills and are expected to be placed at different settlement programs and locations within the agency or with service partners.

Responsibilities:

Programming and Client Service (80%):

Case Management (50%)

• Engages clients in intake and assessment process to identify immediate, short, medium and long term settlement needs of the newcomers and devise service plan based on the assessment and client’s needs
• Provides one-on-one case management and counseling to clients requesting information concerning: employment, housing, referrals, information about services/programs, advocacy, translation and interpretation and civic participation and community engagement.
• Provides generic and basic settlement related orientation and referrals to newcomer clients
• Distributes the newcomer information guide to itinerant newcomer clients
• Ensures client’s physical safety and emotional well being as per CMAS and TNO’s Health and Safety Policies
• Ensures all clients and the community feedback and concerns are addressed in a timely manner and recorded according to TNO’s policies and procedures

Facilitation (10%)

• Plans, organizes and facilitates group workshops and orientation sessions that support clients’ settlement and integration. A minimum of two monthly workshops and information sessions are expected from each worker
• Plans, prepares and evaluates appropriate material for group facilitation & workshops in collaboration with other teams and programs within the agency

Volunteers & Internship Coordination (10%)

• Screens, shortlists and recruits volunteers and internship candidates
• Provides orientation and training for all accepted candidates
• Maintains an up-to-date database of volunteer information and internship opportunities
• Responsible for ensuring that volunteers/intern learning goals and professional experience needs are met

Administrative Duties (10%)

• Inputs data into appropriate data base as specified by the agency
• Maintains required program records and submits required weekly and monthly reports and as requested by the management of the agency
• Develop monthly work plan and activities
• Ensures that all records are kept confidential and secure

Outreach, networking and Community Development (20%):

Outreach (10%)

• Develops individualized outreach plans for each assigned service locations in collaboration with other TNO programs or external service providers
• Jointly with service partners conducts program promotion in community social landmarks
• Coordinates activities with other TNO departments and services

Community Development (5%)

• Actively participates in program’s community development activities including advocacy, outreach and community engagement and empowerment activities
• Participates in networks of neighbourhood based service providers
• Nurtures community members for leadership
• Participates in and supports local community events

Other Duties (5%)

• Networks with other staff, attends staff meetings & agency events including United Way related activities, staff social events, community events, staff and agency committees
• Other duties assigned

Qualifications:

Education

• The minimum level of education preferred is Community College or equivalent with a specialization preferably in Social Services

Experience

• One to three years of related experience working with newcomers providing frontline services and outreach experience

Equipments Used

• Proficiency in the use of computers including word and data processing, designing flyers and presentation; projectors, cell phones, phones, fax machines, printers and photocopiers

Other

• Superior oral and written communication skills in English, Urdu
• Valid driver’s license and access to a vehicle required
• Willingness to travel throughout the city as required
• A successful clearance of criminal record verification will be required when necessary for the position
• Must be familiar with CMAS requirements

This is a full-time, contract position scheduled to work 35 hours per week (some evenings and weekends required).

Benefits information: TNO offers comprehensive benefits to all eligible employees.

Location: This position will be located within any of TNO’s service locations based on community and program requirements. The locations (multiple) for this position may be added or moved to new addresses in the future according to the community and program requirements.

Thorncliffe Neighbourhood Office is committed to employment equity initiatives. TNO encourages residents of Thorncliffe Park and surrounding communities and members of ethno-racial, aboriginal, immigrant, francophone, refugee, LGBTQ and disabled community groups to apply and self-identify

Thank you to all applicants for your interest in the position. However, only candidates selected for an interview will be contacted.

To apply for the job

Candidates are requested to submit a copy of their application (cover letter, resume and any
other document supporting your candidature) to the Human Resources Department:

Thorncliffe Neighbourhood Office
28 Overlea Boulevard
Toronto, Ontario M4H 1B6

E-mail: recruitment@thorncliffe.org
Fax: 416-421- 8656

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